FAQ

What is the CSA schedule?

Group Zip Code Next Delivery Day Following Delivery Day
Monday A 35748, 35750, 35759, 35761
Tuesday A 35803
Wednesday A 35741, 35805, 35810, 35811, 35816
Thursday A 35763
Friday A 35802
Monday B 35758
Tuesday B 35756, 35824
Wednesday B 35611, 35613, 35614, 35749, 35773
Thursday B 35801
Friday B 35757, 35806

When will I be contacted about my CSA membership?

After you sign up you'll receive an email and your first delivery on the delivery date that coincides with the chart above. If you don't receive the email immediately after signing up please contact us and let us know so that we can make sure you can receive the emails from website system.

How do I update my payment?

Visit your My Subscriptions page and click on your subscription number, it will take you to your subscription dashboard where you can edit your payment method on the right hand side. Click update, and you will receive a secure link to update your payment details via email. 

How do I skip my next order?

If you have already paid for your next order and want to skip it, please contact us as soon as possible to get a refund for that order.

If you have not yet paid for your next order and want to skip it, please visit your My Subscriptions page and click the "skip" button.

Either method requires 48 hours notice before your next scheduled CSA delivery.

How do I cancel my subscription?

You can cancel your subscription at any time. You can do so by visiting your My Subscriptions page and click the "cancel" button.

If you cancel and have already paid for a CSA that has not been delivered yet, it is still scheduled to be delivered. If you do not want to receive that order, please contact us as soon as possible to get a refund for that order. If you still want to receive that order, then you will still receive it!

Either way, we require 48 hours notice before your next scheduled CSA delivery.

Can I substitute items?

Unfortunately being a small farm, we are unable to customize for every customer. We do ask for all customers to notify us of any allergies. Our first step towards customization is allowing our gluten free/celiac members to opt out of these products. We can accommodate requests for no eggs and no dairy as well. We hope to find a solution to help provide a better service to you to allow more of these in the future!

How will I know what is in my CSA?

Each week we send out a newsletter that tells you know what's coming in your CSA. We also include recipes related to the products we're giving you that week, and also provide the ability for you to order off our addon store at any time if you need something else.

Do you send out reminders and what time of day should I expect my delivery?

We use a software program that allows us to send you an e-mail/text message the night before that allows you to track your order in real time. This e-mail/text message will serve as a reminder for you to put out your cooler in the morning and to give you a two hour delivery window. We do run ahead of schedule, so please make sure your cooler is out before that time frame.

Are all the products from your farm?

The bulk of the value in each CSA is from our farm in Gurley. We also rent acreage off farm for our cattle in Hope Hull, AL and have begun to work with other philosophically aligned farms and food creators in the region to provide diversity in our product lines, pairing quality products (ie cheese with our burger meat) for the best customer experience, and help create a strong community of growers, chefs, bakers, and artisans. We sometimes work with other regions and still work to ensure the partner we work with focuses on sustainability and clean processes. An example of this is, we use tea leaves (which can't grow here) in our tea recipes, but use an organic supplier. We also carry a coffee line that is the only zero-emissions coffee in the state, and supports a special tipping program to support the farmers who grow the coffee. Our mission of sustainability is a global one, and our desire to provide you with the best products available means that if we can't grow it, we work to go and find it for you!

Where/how do you process your meat?

We work with an Amish family in Paris, TN and another family in South Alabama, but recently they've been heavily booked and we've also started using a custom processor in KY (about a 3 hour drive from the farm). We personally vet these facilities, know the owners, and work hard to ensure that our animals are treated well. Happy animals make happy meat, and we appreciate our relationship with these butchers and the high quality they produce.

Can I visit your shop/farm?

Yes! Our farm shop is open every weekend from 10AM-2PM, and during the week by appointment only. Please us our contact us if you have any questions.